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  1. Download the file:

  2.  Install Botron Software's Configuration Manager app from the Atlassian Marketplace onto your server instance

  3. Navigate to the administration settings for Configuration Manager; select Deploy from the side navigation and ensure you are on the From Snapshot File tab

  4. Upload the snapshot file from it's download location

  5. Once it has been uploaded successfully to your server instance select the action Deploy and follow the on screen instructions

  6. Once the snapshot has been deployed the following projects will now be available on your server instance. The Demo Desk project is a replica of the Crisis Management project. You can use the Demo Desk project to understand the configuration and view

  7. The concept within the project is the following; Employees will act as Customers and will need to be invited to the service desk, and Managers will act as the Service Desk Agents and will need to be part of the jira-servicedesk-users group.    If you wish to view the group members or remove/add any managers in this group you can do so as displayed below

  8. Once the Employees have been invited as Customers and the Line Managers are part of the jira-servicedesk-usersgroup. You are now ready to begin using the Crisis Management solution. Employees will be able to raise tickets using the specified request types through the Service Desk portal

  9. When Employees raise a request the Line Manager will be able to view it by navigating to the necessary queue

  10. There is also various dashboards which can be used to give management a view of the requests coming through on the instance
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